"If you're looking for proven ways of increasing company performance . . . this book is for you. I recommend it enthusiastically."


--Richard Parsons,
CEO of Time Warner

 

David Sirota, Ph.D.
Chairman Emeritus, Sirota Survey Intelligence

David Sirota has been engaged in behavioral research and its applications for over 30 years. Since founding Sirota Survey Intelligence in 1972, he has established a national reputation for improving organization performance through the systematic assessment and management of employee, customer and community relations. Dr. Sirota's approach starts not with solutions, but rather with problem definition through careful diagnosis of the viewpoints of key corporate constituencies. He then works closely with management in developing tailored solutions to specific constituency concerns.

From 1959 through 1972, Dr. Sirota served as a Director of Behavioral Science Research and Application for IBM. His activities there included the establishment of IBM's worldwide employee attitude survey program.

Dr. Sirota has a broad industrial and academic background. With a doctorate from the University of Michigan, he was Study Director at that University's Institute for Social Research.

Dr. Sirota has taught at the School of Industrial and Labor Relations of Cornell University, at Yale University, and the Sloan School of Management of the Massachusetts Institute of Technology. His most recent academic position was Associate Professor of Management at the Wharton School of the University of Pennsylvania.

Dr. Sirota has been featured in BusinessWeek, Fortune and The New York Times, and his writings have been published in The Advanced Management Journal, The Conference Board Record, Harvard Business Review, The Journal for Quality and Participation, The Total Quality Review, The Wharton Quarterly and numerous other journals and conference proceedings.


Louis A. Mischkind, Ph.D.
(1935 - 2007)

Dr. Mischkind worked in organizational effectiveness research for 35 years, including employee and customer surveys, organization development, change management, executive selection and development, assessment centers and technical vitality. In addition to his role as Senior Vice President at Sirota Survey Intelligence, he was Research Fellow of the David Sirota Research Foundation for the Social Sciences.

Dr. Mischkind's multi-constituency customer satisfaction clients in the public sector included the Dallas Independent School District (teachers, principals, students, central office staff, support staff); NAFTA/TAA (trade affected workers, employers, training providers and associates); SESA Skills and Training Program-capacity building for State Employment Security personnel; and State of Florida Division of Jobs and Benefits (job seekers, employers, and associates). His private sector clients included Heidrick & Struggles, Computer Sciences Corporation, Crescent Real Estate, Mayo Clinic, New York Times Company and Dow Jones.

Prior to joining Sirota Survey Intelligence, Dr. Mischkind was Program Director of executive development at IBM and Special Advisor on human resources to the President of the General Products Division. Dr. Mischkind  taught courses in social and organizational psychology at New York University, Santa Clara University and San Jose State University.

Dr. Mischkind held a Masters Degree in Experimental Psychology from Columbia University and a Ph.D. in Organizational Psychology from New York University. He was published in such journals as the Journal of Applied Psychology, Technology Management, Personnel and Quality Observer. He was also a member of the American Psychological Association.


Michael Irwin Meltzer, JD.
Chief Executive Officer

Michael Meltzer joined Sirota in 2001 as a Managing Director and General Counsel. He became the Chief Operating Officer in 2004 and was later named CEO in January, 2007.

Mr. Meltzer graduated from The George Washington University in 1972 and received a JD degree from Brooklyn Law School in 1975. Mr. Meltzer actively practiced law for 25 years, focusing predominantly on business matters and real estate. During this time, he represented Sirota, ultimately becoming its general counsel as well as an outside director. Prior to joining Sirota Mr. Meltzer also served as an Adjunct Assistant Professor at Pace University, teaching business organizations, real estate law and trusts and estates.

In addition, Mr. Meltzer has presented at industry events, including the Society for Industrial Organizational Psychology (SIOP) on such topics as procuring professional services in large organizations as well as on ethics and compliance issues.


 

 
   


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The Enthusiastic Employee
by David Sirota, Louis A. Mischkind, Michael Irwin Meltzer