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Enthusiastic employees far out-produce and
outperform the average workforce: they step up to do the hard, even 'impossible'
jobs. They'll rally each others' spirits in even the toughest times. Most people
are enthusiastic when they're hired -- hopeful, ready to work hard, eager to
contribute. What happens? Management, that's what. Sirota and his
co-authors tell you what
managers do wrong, and what they need to do instead. It's about giving workers
what they want most, summarized in the Three-Factor Theory: to be treated
fairly; to feel proud of their work and organizations; and to experience
camaraderie.
Sounds simple, but every manager knows how
tough it can be. Nostrums, fads, and quick and easy solutions have abounded in
the management literature, but swiftly go out style when they fail to meet the
test in the workplace. You'll find research-grounded answers to crucial
questions such as: Which leadership and management practices can have the
greatest positive performance impact? What does employee satisfaction really
mean? What's the relationship between employee satisfaction, customer loyalty,
and profit? Then, drawing on never-before-published case studies and more than
30 years of employee attitude research, Sirota and his colleagues detail exactly
how to create an environment where enthusiasm flourishes and business grow.
Praise
The Enthusiastic Employee provides a
fact-based, clear-headed, well-reasoned strategy for unleashing the creative
power of people throughout the corporate ranks. If you’re looking for ways to
cut through the cant and clutter of myths and wishful thinking, and to identify
eminently sensible, highly effective, proven ways of increasing company
performance while building employee loyalty, productivity, and satisfaction,
this book is for you. I recommend it enthusiastically.
--Richard D. Parsons, Chairman and Chief Executive Officer, Time Warner "Any manager who is trying to
increase the performance of his organization ought to read this book. It is
refreshingly devoid of buzzwords and magic formulas. Instead, it presents a
coherent common-sense framework, based on solid research, for thinking about
what motivates and what de-motivates people at work, and then provides practical
suggestions for handling everything from layoffs to incentive compensations."
--Charles Rossotti, the immediate past Commissioner of the Internal
Revenue Service and current Senior Advisor of the Carlyle Group
In this high-tech world, The Enthusiastic
Employee is a breath of fresh air. It reminds management that people are
still the key to a successful organization. David Sirota’s insights -- drawn from
his years of working with a variety of corporate cultures -- have helped our
organization’s multi-cultural management team build bridges and better
understand the unique needs of our organization. This book provides practical
insights into the relationship management should have with its employees.
--Bill Taylor, President & CEO, Mercedes-Benz U.S. International
The Enthusiastic Employee provides
universal learning -- for any organization, in any industry, in any country. The
authors give us a wealth of ideas, insights and case studies from the world’s
greatest companies on a wealth of management topics -- from setting the mission
statement to providing performance feedback. Whether you are just starting out
in management or are the CEO of a large multinational company, I know that you
will find The Enthusiastic Employee to be extremely useful and truly
inspiring.
--Chris Gibson-Smith, Chairman, London Stock Exchange
I strongly recommend this book to anyone who is or
wants to be a manager in business or elsewhere. The best parts of it -- and there
are many - simply give the words of ordinary workers and managers telling you
what they like and don't like about their jobs. They will almost certainly
surprise you.
--Donald E. Graham, Chairman of the Board, The Washington Post Company |
